Improving efficiency and reducing costs with remote hosting and help desk
Geary Community Hospital faced challenges with an older version of Paragon, which might have been easily mitigated if it wasn’t for a major surge in IT staff overturn. Lacking the key knowledge points needed, hospital leadership decided to open up a new conversation with Allscripts. Specifically, leadership wanted a partner that could help manage the application and support end users.
Allscripts helped Geary Community Hospital by providing:
- A hosted solution that saved $300,000 in hardware upgrade costs, and reduced the IT team from seven to five full-time employees (FTEs)
- A team that has made it more efficient to access lab results and streamline coding in billing
- Outsourced help desk duties, which enable more timely, prioritized responses to requests from more than 300 users.