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Client Story

Improving staff efficiency and collections

The Orthopedic Center in Easton, Maryland, switched from Tiger to Allscripts Practice Management to improve efficiency and streamline collections. The practice has kept staffing levels stable while meeting increasing numbers of value-based measures, such as Meaningful Use and Physician Quality Reporting System (PQRS).

The Orthopedic Center has used electronic health record and practice management systems since 1993. But its early practice management system, Tiger, was not able to keep up with the demands of today’s healthcare world.
To maximize revenue opportunities, the practice needed functionality that could fulfill new reimbursement requirements. The Orthopedic Center converted to Allscripts Practice Management in 2012.

“Professional EHR and Allscripts Practice Management offer many ways to reduce redundancy and manual work for the staff,” Practice Manager Tracy Lyons said. For example, the Office Manager enables staff to more effectively manage schedules, service authorizations, referrals and unpaid claims. And a dashboard view shows a snap shot update of A/R changes, appointment schedule numbers, claim status and potential over- or under-coding for services.


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