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Client Story

Raleigh ambulatory practice weathers perfect storm

For Raleigh Medical Group, April 2020 presented as the perfect storm of unfortunate circumstances. Thanks to its technology partnership with Allscripts, the 45-year-old practice weathered the storm well.

At the beginning of the month, Raleigh Medical Group—like practices almost everywhere—revved up its ability to conduct virtual appointments with patients.

In March, the U.S. Centers for Disease Control & Prevention (CDC) recommended healthcare facilities explore alternatives to face-to-face triage to reduce the chance for COVID-19 transmission. That made it easier for practices to conduct and get paid for telehealth appointments.

As RMG was perfecting its ability to handle telehealth visits for stay-at-home patients and using Pro Mobile for patient tasks like prescription renewals and drive-up patients, another challenge hit the practice: A server outage at RMG’s third-party hosting service was knocked offline along with the full EHR and other important systems.


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