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Client Story

Exceeding measures with well-managed patient engagement

Allscripts FollowMyHealth is an important part of North Bend Medical Center’s patient engagement strategy. The portal is a more effective and efficient tool that enables both providers and patients to partner and improve outcomes. With more than 11,000 patients enrolled, NBMC consistently meets regulatory requirements, including secure messaging, timely access and view, download and transmit measures.

The practice had gone live with Allscripts electronic health record (EHR) and practice management systems in 2012 and began a search for a patient engagement platforms soon after. After considering other portals, NBMC selected FollowMyHealth. “It was a higher quality product with better configuration options, and it got higher reviews than other solutions,” said EHR configuration and support leader Julie Leep.

NBMC launched FollowMyHealth in 2014 to help meet Meaningful Use requirements. The organization hired one point person to manage the portal and support the launch.


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