Client Story

Gaining control of financials with revenue cycle management services

Challenge

To improve care delivery, Arbor Family Medicine knew it had to improve its revenue cycle management procedures. It turned to Allscripts for help.  

The practice had been working with a small billing company to help manage financial processes but was not satisfied with how accounts were handled. Arbor Family Medicine knew that it was time for a change in the practice’s processes. “When we were looking for a new billing company, we were already really involved with Allscripts,” Office Manager Mikie Gonzales said. “We use a lot of Allscripts products, and it made the most sense to go with them.”

Results

Allscripts helped Arbor Family Medicine:

  • Increase revenue by 56,000 over three months
  • Recover $16,000 in underpayments
  • Increase the collection rate by 2.8%
  • Make a smooth transition to ICD-10 with implementation of RCMS.
ArborFamilyMedicine_CaseStudy