Client Story

Putting patients at the heart of digital transformation

Challenge

Until recently, the majority of the NCHS health IT investment was used for provider and clinical care systems. While implementing electronic health record (EHR) systems, clinicians noticed that most of their efforts were focused on the provider’s clinical care needs. The missing link in health IT initiatives was the patient. Transforming and automating patient-facing processes was essential.

Results

With Allscripts, NCHS:

  • Drove overall patient engagement from 5% to 75%
  • Grew annual profit margins from 1–4% to 10–13%
  • Achieved 94% patient satisfaction with digital communications
  • Saved $4 to $8 per patient visit by going paperless, and digitizing registration processes.
NicklausChildrensHospital_CaseStudy