Blog Posts

Healthcare’s top challenges are no match for Allscripts Developer Program Partners

In 2020, the COVID-19 pandemic exposed longstanding issues within the healthcare industry. In 2021, health-IT organizations offered answers to these challenges while supporting new ways of managing, delivering and receiving care.

Throughout the past year, we’ve spotlighted how partners in the Allscripts Developer Program (ADP) are tackling healthcare’s thorniest problems. Our newest issue of Next Now, “Top Healthcare Apps of 2021,” features the ADP Partners changing the practice and business of medicine.

This issue of our eMagazine showcases some of the major improvements the top ADP Partner applications are enabling for Allscripts clients.

Leveraging AI for operational efficiencies

Artificial intelligence (AI) is one of the biggest game-changers in healthcare, and several ADP Partners demonstrate the immense value it brings to practices. Many administrative and operational functions are suitable for AI, particularly for more repetitive, tedious tasks. For example, AI can automate indexing of patient documents, so staff members do not have to check for duplicates in the patient’s record or spend hours tagging orders. On the revenue cycle management side, AI can push billing charges directly into Allscripts from another solution so providers can quickly review and approve them, removing the need for manual billing from a separate system. More efficient, frictionless practice management is possible and healthcare organizations are getting there by using the top ADP apps.

Enhancing patient access

While digital health acceptance has grown in recent years, many patients still prefer to call their providers’ offices to schedule visits and ask questions. At the same time, the confluence of pandemic-driven appointment backlogs and healthcare staffing shortages has rendered call volumes unmanageable for many practices. ADP Partners leveraging natural language processing technology are helping Allscripts clients maintain patient access amid these pressures. These solutions enable patients to schedule appointments with a voice assistant and automate task assignment to appropriate staff members based on transcriptions of calls. As a result, practices can focus on high-priority calls as needed and still follow up on less urgent calls in a timely manner. Plus, patients can schedule visits without long hold times and have their questions addressed more quickly.

Harnessing the power of mobile

Since the digitization of electronic health records (EHRs), many clinicians feel tethered to their computers. In the exam room, for example, many providers use their computers during visits to save time on documentation. Moreover, many clinicians stay at their practices for long hours into the night to complete charting and paperwork. ADP Partners offering mobile applications are rewriting this narrative. By moving workflows from PCs to mobile devices and laptops, providers can complete tasks anywhere with a secure internet connection, enabling flexibility and the potential for improved work-life harmony. Moreover, with speech-to-text technology, providers can use smartphones and other connected devices to record directly into text fields in the EHR, saving time and reducing clicks. With the power of mobile, providers can focus more on the patient in the exam room and flexibly fit remaining documentation needs into their lives.

Check out our latest issue of Next Now to learn more about the 2021 Top Apps and how these applications can benefit your practice in the new year ahead and beyond.