CallMyDoc™ is an AI-based call-answering service replacement and front-desk auto-attendant application that integrates with Allscripts Professional EHR™ and Allscripts TouchWorks® EHR. CallMyDoc can be used to replace or augment call centers, front-desk staff, on-call answering services and voicemail. This app is used by dozens of Allscripts clients, helping handle more than 300,0000 patient calls a month.

Benefits during the day:

• Reduces number of staff needed to handle patient calls
• Frees up staff time by bypassing the need to relay refill requests or questions for the doctor
• Enables patient-call prioritization
• Transcribes phone messages from the patient into the tasks and automatically assigns them to the right inbox in the EHR
• Tracks who has the patient task and whether it is still open or closed in a visual dashboard
• Provides insights into the response times of patient calls

Benefits after hours:

• Provides the on-call doctor instant information on the patient calling
• Documents all on-call phone encounters into your Allscripts instance
• Automatically calls patients in the follow-up queue
• Enables users to send a message back to the patient, such as lab results, questions or reminders
• Sends prescription-refill requests and tells the patient where to pick it up
• Provides insights into the response times of patient calls