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Treating Patients as Digital Consumers

Patients today aren’t patient anymore. They expect convenient service and empowered choice. Digital patient experience expert Jan Oldenburg, active since the mid-1990s, explores how patients are used to being digital consumers in other aspects of their lives, the challenges and frustrations they face in healthcare, and what patients, caregivers and clinicians can all do to create a participatory culture of care that serves everyone involved.

Further ResourcesJan Oldenburg’s website, including books Engage: Transforming Healthcare Through Digital Patient Engagement, Participatory HealthcareThe Beryl Institute Society for Participatory MedicineHIMSSAllscripts Patient Experience Resources

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