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Creating a Powerful Healthcare Experience – w Cynthia Sharpe, Experience Design Principal, ThinkWell Group

By examining the four P’s of experience design – people, places, platforms and processes – healthcare providers of any size can create a customized, engaging and trust-building experience for patients and staff.

Cynthia Sharpe, Theme Park and Museum Principal at experience design firm ThinkWell Group, explains:

  • What makes the best healthcare experiences similar to the best cultural and educational ones
  • Why guests trusted the Disney Cruise Line experience during a healthcare crisis
  • How strong healthcare experiences raise patient engagement, lower staff burnout and improve care.

Resources in episode:

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