Blog posts tagged with user-centered design

  • How our Helper Philosophy guided the creation of Sunrise Compass

    Ross Teague, Ph.D.
    June 05, 2018

    Sunrise™ Compass is a guide, and we used a Helper Philosophy in our design process to make sure it gives clinicians the right information at the right time. Read more…

  • Beyond usability: Rethinking how we approach EHR design 2

    Ross Teague, Ph.D.
    May 22, 2018

    Why do EHRs continue to fall short? I think it’s because our industry spends effort on trying to make EHRs usable, instead of making them helpful. It’s why Allscripts is shifting its focus to a Helper Philosophy of user-centered design. Read more…

  • In defense of necessary clicks: The science behind usability

    Ross Teague
    September 01, 2016

    If there’s one thing we know about EHRs, users hate clicks. And for good reason. Clicking and scrolling historically have represented extra time, effort and evidence of not understanding an efficient workflow. Click reduction is often cited as the best way to improve electronic health record (EHR) usability. Our gut instinct tells us that we should do everything we can to reduce clicks. Read more…

  • “Improve usability…but don’t change anything!” 2

    Ross Teague
    June 08, 2016

    Organizations and users in the Health IT world desire products with better usability and efficiency, but they hesitate to embrace changes to familiar interfaces and interactions. Humans don’t like change for many reasons. In Health IT, changes to interaction models, layouts and workflows can mean retraining, which costs money and takes time away from work. There are also concerns that users will be less efficient using something Read more…

  • 8 seconds or less: How physician input improved usability

    Jeanne Armstrong
    May 24, 2016

    Physician input is vital for good Health IT design. The only way we can continue to improve adoption, usability – and ultimately patient safety – is to engage users early, often and through all stages of software design. Involving users is one of the guiding principles of Allscripts’ user-centered design (UCD) process, the subject of a recent white paper. When building new products or improving existing solutions, we follow those best practices. Read more…

  • EHR design requires user input, early and often

    Ross Teague
    April 07, 2016

    Adherence to user-centered design (UCD) best practices is key to improving electronic health record (EHR) usability. A recent white paper reviews UCD best practices, and how they help improve usability and patient safety. Unfortunately, many EHR vendors skip a crucial step in UCD: formative testing. In this phase, software designers test early versions of the technology with actual users. They’re not testing completed code or solutions ready for market, but rather prototypes, wireframes or even early sketches. Read more…

  • Guiding principles for EHR design: A 10-point checklist

    Jeanne Armstrong
    March 22, 2016

    As one of the clinical architects of Allscripts TouchWorks® EHR, I work hand in hand with our functional architect, product owners and user-centered design (UCD) experts. We work as a team on new designs to make sure we’re using best practices to improve usability. We developed the following guiding principles as a checklist to help us better focus our product development on what users need: Read more…

  • Why EHR usability has fallen short

    Ross Teague
    March 07, 2016

    A recent article said that electronic health record (EHR) usability is poor because clinicians are not the ones who are designing the products: “Physicians and other clinician users of electronic health record systems commonly rate the products low on a usability scale, in large part because non-clinicians do the bulk of the work designing them.” Read more…

  • Top 3 reasons to visit Allscripts at HIMSS 2016

    John Sage
    February 24, 2016

    Will you be joining us in Las Vegas, Nev., U.S.A. for HIMSS 2016? Whether you’re a client, a partner or simply interested in learning more about what Allscripts has to offer, be sure to stop by the Allscripts Booth at HIMSS 2016 (Booth #2612).You’ll have the opportunity to hear from Allscripts thought leaders, meet with clients and see live demonstrations of our solutions. Here’s a sample what you can expect to find from Allscripts at the booth: Read more…

  • CIO perspective, analytics and more in the new issue of Continuum magazine

    Tom Lynch
    February 19, 2016

    2016 is an important year for the healthcare industry, as clinicians look to Health IT organizations to deliver the innovation and insights they need to provide smarter care. Interoperability, precision medicine, actionable data – these aren’t just buzz words, these are the key drivers that will shape health care. Created for healthcare professionals, our magazine, Continuum, features industry insights and Allscripts client success stories. Read more…

  1. 1 2

About This Blog

It Takes a Community is a place for stories about building open, connected communities of health. Together we can enable smarter care, delivered with greater precision, for healthier patients, populations and communities. Join the conversation with comments and stories of your own.



What can we do for you?