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Blog posts tagged with usability

  • How our Helper Philosophy guided the creation of Sunrise Compass

    Ross Teague, Ph.D.
    June 05, 2018

    Sunrise™ Compass is a guide, and we used a Helper Philosophy in our design process to make sure it gives clinicians the right information at the right time. Read more…

  • Beyond usability: Rethinking how we approach EHR design 2

    Ross Teague, Ph.D.
    May 22, 2018

    Why do EHRs continue to fall short? I think it’s because our industry spends effort on trying to make EHRs usable, instead of making them helpful. It’s why Allscripts is shifting its focus to a Helper Philosophy of user-centered design. Read more…

  • 5 things that can improve nurses’ satisfaction with EHRs

    Carin Mann, RN
    May 07, 2018

    The industry is carefully attuned to provider wellness, and this is important. We need to think more broadly and reduce nurses’ burden as well. Read more…

  • The physician’s note serves many masters 3

    Dr. Jennifer Bolduc
    December 05, 2017

    Doctors have always taken notes, so why are today's physicians overwhelmed by documentation burdens? These notes are for more audiences than ever before and add a significant hidden cost: physician burnout. Read more…

  • Introducing our new podcast series: Allscripts On Call 4

    Ann Marie Beasley
    September 15, 2017

    Allscripts On Call will share insights on industry trends, help tell our clients’ stories and introduce new voices to the conversation. Read more…

  • In defense of necessary clicks: The science behind usability

    Ross Teague
    September 01, 2016

    If there’s one thing we know about EHRs, users hate clicks. And for good reason. Clicking and scrolling historically have represented extra time, effort and evidence of not understanding an efficient workflow. Click reduction is often cited as the best way to improve electronic health record (EHR) usability. Our gut instinct tells us that we should do everything we can to reduce clicks. Read more…

  • “Improve usability…but don’t change anything!” 2

    Ross Teague
    June 08, 2016

    Organizations and users in the Health IT world desire products with better usability and efficiency, but they hesitate to embrace changes to familiar interfaces and interactions. Humans don’t like change for many reasons. In Health IT, changes to interaction models, layouts and workflows can mean retraining, which costs money and takes time away from work. There are also concerns that users will be less efficient using something Read more…

  • 8 seconds or less: How physician input improved usability

    Jeanne Armstrong
    May 24, 2016

    Physician input is vital for good Health IT design. The only way we can continue to improve adoption, usability – and ultimately patient safety – is to engage users early, often and through all stages of software design. Involving users is one of the guiding principles of Allscripts’ user-centered design (UCD) process, the subject of a recent white paper. When building new products or improving existing solutions, we follow those best practices. Read more…

  • EHR design requires user input, early and often

    Ross Teague
    April 07, 2016

    Adherence to user-centered design (UCD) best practices is key to improving electronic health record (EHR) usability. A recent white paper reviews UCD best practices, and how they help improve usability and patient safety. Unfortunately, many EHR vendors skip a crucial step in UCD: formative testing. In this phase, software designers test early versions of the technology with actual users. They’re not testing completed code or solutions ready for market, but rather prototypes, wireframes or even early sketches. Read more…

  • Guiding principles for EHR design: A 10-point checklist

    Jeanne Armstrong
    March 22, 2016

    As one of the clinical architects of Allscripts TouchWorks® EHR, I work hand in hand with our functional architect, product owners and user-centered design (UCD) experts. We work as a team on new designs to make sure we’re using best practices to improve usability. We developed the following guiding principles as a checklist to help us better focus our product development on what users need: Read more…

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