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Top 10 client stories of 2018

2018 was filled with remarkable accomplishments from our clients as they continue to push the envelope in delivering smarter healthcare. Their stories inspire us and our readers to create open, connected communities of health that spark change.

Allscripts is honored to help our clients connect information and inspire innovation like never before. Each year we publish a list of the most-read, most-shared client stories on our blog. Here are the top 10 for 2018:

1. How one health system solved quality metric data entry

As expectations for quality measures increase, physician practices often struggle with the growing burden of data entry. One of our clients – a large, multi-region health system – achieved better Medicare Shared Saving Program (MSSP) quality metric scores and improved clinician satisfaction through PatientLink.

2. Calm during the storm: How interoperability helped hospitals during the hurricanes

Jim Jirjis, M.D., Chief Health Information Officer at HCA Healthcare (Nashville, Tennessee, U.S.A.), shared two compelling stories about what interoperability means in the middle of a crisis. We’re grateful to partner with this team that puts patients first.

3. 4 keys to achieving digital maturity

Liverpool Heart and Chest Hospital (LHCH) (Liverpool, U.K.) has a patient-centered approach that guides every aspect of the organisation, including its efforts to advance digital maturity. LHCH has used the flexibility within Allscripts Sunrise™ to address clinical and technical challenges, such as duplication in the cardiac rehabilitation referral workflow. “But it wasn’t just about the technology; Allscripts takes a partnership approach, which is a standout feature for us,” Head of Digital Healthcare Dave Murphy said.

4. 6 lessons learned from implementing team-based care

Mankato Clinic (Mankato, Minnesota, U.S.A.) addressed clinician burnout with a new approach to care. The organization implemented team-based care and Allscripts TouchWorks® EHR to spread the workload and ease frustration.

5. How health IT is turning the tide against sepsis

Sepsis contributes to one out of every three hospital deaths and is the most expensive condition that U.S. hospitals treat. There is clear evidence that EHRs can help clinicians recognize sepsis and start treatment sooner. Methodist Hospital of Southern California (Arcadia, California, U.S.A.) and University Hospitals (Cleveland, Ohio, U.S.A.) have implemented sepsis protocols that have saved lives.

6. How one critical access hospital reduced its AR days by 40%

North Valley Hospital (Whitefish, Montana, U.S.A.) selected Paragon as its core EHR to integrate with its content management and financial solutions. It achieved a remarkable 42.65 AR days in January 2018, far below the national median for Critical Access Hospitals, by using teamwork and technology to streamline its financial processes.

7. A thoughtful (and successful) approach to clinical documentation

Phoenix Children’s Hospital’s (Phoenix, Arizona, U.S.A.) Chief Medical Information Officer Vinay Vaidya, M.D., successfully led an IT-clinical collaborative effort to improve clinical documentation. The initiative saved $1 million in annual transcription costs, improved the clinician experience and provides the right tools for quality-based population health management.

8. Saving time and simplifying tasks for housekeepers and transporters

Sunnybrook Health Sciences Centre (Toronto, Ontario, Canada), home to Canada’s largest trauma centre, is one of the first hospitals to adopt the mobile app for Allscripts Patient Flow®. The mobile application was designed specifically for housekeepers and transporters, enabling them to receive jobs and make status updates on the go.

9. Making forms a little less formidable

The Children’s Clinic (Anchorage, Alaska, U.S.A.) uses CHADIS to maximize the time patients and providers spend together during an office visit. Since implementing CHADIS five years ago, The Children’s Clinic enables patients to complete questionnaires electronically before their appointments. CHADIS integrated with Allscripts Professional EHR™ to meet The Children’s Clinic’s guidelines and increase income.

10. Managing patients’ pain, not just their opioid prescriptions

University Hospitals (Cleveland, Ohio, U.S.A.) shared how it is using Allscripts solutions to lower rates of opioid-related death and addiction. Among early results, from October 2017 through March 2018, University Hospitals has seen a 13% drop in opioid prescriptions by family practice physicians and a 21% drop by internal medicine physicians.

Thanks to these clients for sharing their stories. Our clients’ dedication reminds me why working in health IT is so meaningful. We look forward to partnering with our clients for continued success in 2019, as we enable smarter care, delivered with greater precision, for healthier patients, populations and communities.

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It Takes a Community is a place for stories about building open, connected communities of health. Together we can enable smarter care, delivered with greater precision, for healthier patients, populations and communities. Join the conversation with comments and stories of your own.

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