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Nov 30

November Allscripts App of the Month: CallMyDoc™


CallMyDoc™ is an AI-based call-answering service replacement and front-desk auto-attendant application that integrates with Allscripts Professional EHR™ and Allscripts TouchWorks® EHR. CallMyDoc can be used to replace or augment call centers, front-desk staff, on-call answering services and voicemail. This app is used by dozens of Allscripts clients, helping handle more than 300,0000 patient calls a month.

Benefits during the day:

  • Reduces number of staff needed to handle patient calls
  • Frees up staff time by bypassing the need to relay refill requests or questions for the doctor
  • Enables patient-call prioritization
  • Transcribes phone messages from the patient into the tasks and automatically assigns them to the right inbox in the EHR
  • Tracks who has the patient task and whether it is still open or closed in a visual dashboard
  • Provides insights into the response times of patient calls

Benefits after hours:

  • Provides the on-call doctor instant information on the patient calling
  • Documents all on-call phone encounters into your Allscripts instance
  • Automatically calls patients in the follow-up queue
  • Enables users to send a message back to the patient, such as lab results, questions or reminders
  • Sends prescription-refill requests and tells the patient where to pick it up
  • Provides insights into the response times of patient calls

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