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Client Story

Going live on SunriseTM 18.4: Staff involvement, texting

Grand Lake has been an Allscripts client since 2015 and decided to upgrade its Grand Lake Health System to Sunrise 18.4, going live in August 2019.

Improved workflow efficiencies and meeting regulatory requirements were two primary reasons for the upgrade. But along the way to a successful 18.4 go-live, the team at Grand Lake learned some things that may help similar organizations upgrade.

According to CIO Lori Miller, the Grand Lake team assigned an analyst to drive the upgrade and communicate frequently with super users. Subject matter expert meetings were held regularly within the hospital and an adoption committee did its part with education modules. Everyone was kept informed and engaged leading up to go-live in August 2019.

“I can’t understate the importance of testing and getting everybody involved at the beginning, keeping them involved throughout the process. We took ownership of that and everyone stepped up,” said CIO Lori Miller.


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