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Client Story

How Baptist Physician Partners in Jacksonville improved care coordination.

Baptist Physician Partners (BPP) in Jacksonville, Florida, focused on improving its care coordination workflows by moving from manual processes and spreadsheets to electronic patient management through the Allscripts® Care Director platform.

Allscripts was an existing vendor with Baptist Health and a logical choice given the integration potential between Care Director, CarePort Care Management and Allscripts TouchWorks® EHR.

With the largest network of physician offices in Northeast Florida, a full Primary Care Network and home health, among many services, Baptist Health has to track and care for many patients. That process was cumbersome before, but now with Allscripts, the care team at Baptist Health can efficiently and effectively track its patients as they transition between care settings.

After implementing Care Director, Baptist Health was able to easily manage panels and patient lists, and by status like inactive, active and ready to be graduated. The team currently manages approximately 3,000 patients per month (with an average of 2,731 from January – June 2019).

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