A new vision for comprehensive care coordination
Holyoke Medical Center is the largest provider of healthcare services to one of the poorest communities in Massachusetts. It transitions patients between outpatient, inpatient, post-acute and home settings tens of thousands of times each year.
Integrated care management solutions from Allscripts and a redesigned care management process helped break down siloes between departments and close gaps for better patient care.
With Allscripts solutions, Press Ganey evaluations found that Holyoke Medical achieved several improvements in ratings related to care coordination, in just the first six months. For example, patient satisfaction with the discharge process increased 88.5% to 92.3%.