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Client Story

Achieving better clinical outcomes and operational efficiency at Mount Alvernia Hospital

A meaningful journey from paper to an EMR

Mount Alvernia Hospital is Singapore’s first private and only not-for-profit Catholic acute tertiary care hospital, which opened in 1961 with 60 beds. Today, it is a 317-bed general acute medical institution with tertiary medical capabilities and two multi-disciplinary medical specialist centres. The hospital is supported by more than 1,200 accredited doctors, with more than 200 specialist doctors located on the campus. As the hospital develops, more medical suites will be built, and the pool of doctors is expected to grow.

Two years ago, the hospital maintained medical records on paper, and care teams kept up with and cross-checked those records manually. This laborious workflow made it difficult to meet increasing patient demands. Implementing the Allscripts® Sunrise EMR, christened “HealthAngel” by the hospital, was paramount for multiple reasons.

The main reason for moving to an EMR was to support the hospital’s goals of improving clinical governance, patient safety, and nursing productivity through a single electronic platform interface. The other key reason for the change was to contribute to the National Electronic Health Records System, or NEHR. “With the implementation of HealthAngel, we have achieved clinical safety and governance, for example, with CDSSs (Clinical Decision Support Systems), with KBMA [Knowledge-Based Medication Administration], and eventually with analytics, thinking beyond that, beyond clinical governance and safety,” says Bruce Leong, Director of Technology and Strategy.

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