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Coastal Carolina Health Care

Coastal Carolina Health Care delivers high quality, effective care through its ACO


Coastal Carolina Health Care (CCHC) (New Bern, N.C.) provides comprehensive preventive care for patients while reducing emergency room visits and readmissions using the Allscripts TouchWorks® EHR and FollowMyHealth® for patient engagement.

“FollowMyHealth helps us build relationships with patients. So now they’re more likely to bring their concerns to us, instead of just rushing to the ER. We’ve just started, and enrollment continues to move upward.”

Key Outcomes

  • Earned $1.7 million in CMS payments with TouchWorks EHR assistance
  • Reduced emergency room (ER) visits by 10-15% in one year
  • Reduced hospital readmissions by 10-15% in one year
  • Reduced average costs per dually eligible (Medicare and Medicaid) patient by 19% in one year, resulting in $1.2 million in savings
  • Increased preventive screening rates, including 91% for mammograms, 94% for pneumococcal vaccination, 88% for influenza vaccination and 89% for colorectal cancer screening
  • Improved clinical outcomes: percentage of diabetic patients with HgbA1c levels above 9 fell from 18% to 8.3%, indicating more patients in control of their blood sugar levels
  • Engaged 12% of patients by enrolling them in the FollowMyHealth portal.

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