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Staying aware 365 days a year: An overview of Allscripts commitment to patient safety

Editor’s note: This is part three of a blog series in recognition of Patient Safety Awareness Week.

As we celebrate Patient Safety Awareness Week, the Allscripts team would like to express our appreciation for those who focus on improving the safety and health of patients. Healthcare is complex and requires teamwork across many stakeholders and disciplines to ensure patient safety remains a top priority. At Allscripts, we embrace our responsibility within the healthcare system and continually work to enhance our culture of safety.

The Joint Commission defines Safety Culture as “the sum of what an organization is and does in the pursuit of safety” – the combination of an organization’s people and processes. At Allscripts, we have taken several steps throughout the organization to enhance our safety culture.

Our people

As described by The Agency for Healthcare Research and Quality (AHRQ), a key feature of a safety culture is commitment to safety at all levels of the organization. Recognizing the key role that people play in promoting safety, Allscripts assembled a Clinical Affairs team to uphold a culture of safety across the organization.

Here’s the team:

Geoff Caplea, MD, CPPS – Chief Medical Officer
Dr. Caplea is a passionate advocate for the thoughtful use of health IT to achieve patient care that is free from harm. As a result of his collaborative work, Dr. Caplea was recognized by Becker’s Hospital Review as one of the top 50 patient safety experts to know in 2020. In addition to leading the Clinical Affairs team, Dr. Caplea leads our Clinical Council – a community of clinicians and clinical researchers from across the organization that collaboratively develops strategic clinical insights to help better serve our clients.

Madeline Boldt – Quality Engineer
Madeline oversees documented processes, training materials and data analyses within our Patient Safety Program. Madeline also provides support and guidance to the Allscripts Support personnel and Patient Safety Board members across the organization. Madeline has more than 30 years of experience within medical device quality activities that include quality system implementation and maintenance, corrective action implementation and verification, medical device service processes, and auditing.

John Farah, PhD Clinical Science Liaison
John communicates challenges relevant to pharmaceutical, payer and provider communities and offers solutions through real-world data and advanced analytics. John has written about numerous topics, including: the path to safe and effective management of migraines, opportunities for uptake of glucose-lowering drugs that also reduce cardiovascular risk, integrating clinical research with clinical practice to enhance patient care and well-being, information technology tools and how they may contribute to understanding care gaps and fracture risk in osteoporosis, and development and management of FDA’s Sentinel System.

Richard Hornaday Systems Engineer
Richard possesses invaluable expertise and extensive experience across the telecommunications and health information technology industries. At Allscripts, Richard applies systems thinking in his management of the Allscripts Patient Safety Program using clinical risk management principles to foster the use of health IT to achieve healthcare’s Quadruple Aim.

Tom Pasquariello, PharmD – Clinical Pharmacist
Tom serves as a medication and disease state expert for the Allscripts Patient Safety Program, including managing the Allscripts relationship with Medi-Span, a drug database content partner. In addition to his work with the Patient Safety Program, Tom is a thought leader for Clinical Workflows, Practice Fusion and Payer Health markets.

Patient Safety Boards – As extended members of the Allscripts Clinical Affairs team the Allscripts Patient Safety Boards are the driving force of our Patient Safety Program. These individuals are safety champions who advocate patient safety within their products, manage potential patient safety issues and proactively identify safety best practices for continuous improvement of software development.

For myself, I hold CPPS and PMP certifications and serve as a Solutions Manager. I’m an advocate for the use of health information technology (HIT) and continuous process improvement to advance patient safety. Within Clinical Affairs, I work as part of the Practice Fusion team on a wide range of patient safety and public health priorities. I’ve led various aspects of the Allscripts Patient Safety Program over the past five years.

Our program

The Allscripts Safety Program maintains a comprehensive process to support a culture of safety and quality. We are committed to the highest level of safety and quality in our projects and services, and fully understand our solutions’ critical roles in the delivery of patient care. Given this commitment, it is our obligation to identify and address potential patient safety (PPS) issues.

Goals of the Patient Safety Program:

Promote a safety culture across our organization

Identify potential patient safety issues for clinical evaluation

Communicate transparently on patient safety issues

Resolve confirmed patient safety issues quickly

Evolve our solutions by proactively identifying strengths and vulnerabilities to improve safety and usability

As part of our commitment to patient safety, we continuously look for ways to improve. Our goal is to provide solutions that meet the critical and evolving needs of our clinicians in providing safe, high-quality patient care.

Click here to learn how Allscripts helps clinicians provide safe, high-quality care for their patients.


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