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Allscripts CEO: Looking back at 2013 and looking ahead

2013 – my first year at Allscripts – has been a year of execution, building confidence with all stakeholders and creating momentum in the marketplace.  We have not only transformed our company, we have transformed health care by focusing on population health management and transitioning to value-based care. Although this transformation of Allscripts is not yet complete, clients are telling me they are more confident than ever in our direction.

Clients inspire our vision, inform our actions

Our vision of an Open, Connected Community of Health remains our clear destination, and we took major steps this year to make the vision a reality. Here are just a few of the steps: the strategic acquisitions of dbMotion and FollowMyHealthTM, the delivery of our Meaningful Use 2 (MU2) and ICD-10 commitments, the expansion of our international business, and helping found the CommonWell Health Alliance.

Insights and input from our clients remain central to our forward progress. As I mentioned in an earlier blog post, it’s really important to hear first-hand from clients – they’re the ones on the front lines – so that we deliver the innovative solutions they need to deliver better care. I’ve made more than 230 client site visits this year and plan to continue meeting face-to-face with clients as long as I have the privilege of leading this great company.

How we plan to meet the challenges ahead

So, what do we hear from clients? It’s an incredibly challenging time for healthcare providers. As caregivers navigate the strategic transition from fee-for-service to value-based care, they are also managing the all-encompassing tactical transition to prepare for ICD-10 and Meaningful Use. Allscripts has moved swiftly to offer complete Electronic Health Record (EHR) certification for every application required to attest for MU2.

Population Health Management is a strategic imperative for most health-care executives today. By leveraging data to understand and profile populations, caregivers are better equipped to deliver customized care plans for the individual. Interoperable Population Health Management solutions that are highly relevant to specific client requirements – not a one-size-fits-all, monolithic approach – are the key to success in the new healthcare reality.

For example, at the University of Pittsburgh Medical Center, Allscripts dbMotion integrates with 47 disparate systems alone, including with our primary acute and ambulatory EHR competitors (see more in a video featuring UPMC). Around the world, we connect and harmonize data from over 227 different electronic medical records today.

Value-based care requires a digitized chassis across all care settings and across time. Much like an automobile chassis anchors best-in-class components to deliver a superior driving experience, a core EHR anchors the best-in-class applications to deliver the best health care possible. This model, when supported by an Open approach, enables more rapid delivery of the most innovative solutions.

Why Open? Because access to data spread across disparate systems creates an ecosystem for innovation and lowers total cost of ownership.  Connectivity and interoperability are key components as solutions evolve faster and more effectively when you embrace the collective intelligence and expertise of the healthcare community. This collaboration also creates a shift to a patient-centered, coordinated care model with one patient record available at every point in the care continuum. And as our clients consolidate, these solutions must support a heterogeneous EHR environment.

Clients are asking for exceptional functionality, in real-time, at a better value. This need is pushing our market into cloud-based, multi-tenant, EHR-agnostic solutions. Allscripts has long embraced cloud-based architecture, and we are delivering the clear benefits for our clients, driving speed to value.

What’s next for the Allscripts community

Looking ahead, I see the enormous potential for Allscripts to compound the impact we make in health care every day through our increased investments in R&D, our focus on Population Health, our international expansion as we work to connect the global health care community, and through what I call the “Allscripts network effect.” Today, our solutions support more than 50,000 physician practices, 1,500 hospitals and 12,000 post-acute facilities. We can demonstrate today that an average hospital service area has over 3,000 Allscripts clients.

With our Population Health Management solutions, referral network and a healthy core of EHRs, we have a unique ability to connect an expansive network of caregiver teams to effectively manage care transitions and manage care inside and beyond the physical boundaries of any given institution. We have a tremendous opportunity to lead the way in transforming health care.

So what’s next?  Our progress and success will center on realizing our vision of an Open Connected Community of Health through innovation, collaboration, and execution. Contributing to the work of our clients is a privilege that we undertake seriously, and we are committed to finding new ways, every day, to help our clients deliver better patient care.  I am confident that this team and our solutions can and will make this happen.

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