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Live from ACE13: What’s next for Allscripts and the healthcare IT industry

On Wednesday we officially opened our annual client conference, ACE 13. There are about 3,000 Allscripts clients gathered in Chicago to exchange best practices through more than 400 educational sessions, user group meetings and special events.

It’s my first ACE, and it’s off to a great start. People are excited to connect, collaborate and share ideas.

In the opening session, I talked about what Allscripts and our clients are doing to lead the transformation in healthcare IT. Client insights have helped create our vision.

Sharing our roadmap for the healthcare IT journey

I’ve been talking with hundreds of clients in my first eight months as CEO. These conversations are shaping our path to better health care for all.

Several actions will help us advance on our journey to achieve better healthcare.

Attesting to Meaningful Use – For many of us, the journey began with government incentives, such as ARRA and Meaningful Use. Looking back we can see impressive results from our clients. More than 33,000 caregivers have attested to Meaningful Use with an Allscripts solution. Based on the timing and type of attestation, we estimate our clients have collectively earned more than $1 billion in incentives.

Sharing innovation on an Open Platform – The market has responded positively to our Open platform. So far in 2013 we’ve had more than 250 million hits on our Open Application Programming Interfaces (APIs).  By working well with other solutions, Allscripts can better fuel our clients’ systems. We also recognized our leading developer partners with the Open App Challenge Phase 2 awards.

Re-imagining mobility in healthcare – We just announced our mobile native iPad application, Allscripts Wand for Allscripts Enterprise EHRTM. It puts real-time information at their fingertips, at the point of care. This tool helps clients complete a patient visit with one mobile device. Whether it’s reviewing the patient chart, updating information during a consultation, refilling prescriptions or reviewing the next day’s appointments – Wand supports your workflow.

Shifting to Value-Based Care models – As the industry moves from fee-for-service models to fee-for-value based on the outcomes of care – it changes the way clients administer care. It also is a new way to get paid. Many clients are driving value-based care in their communities. (Watch a video about Sharp Rees-Stealy Medical Centers driving the ACO model.)

Connecting information across the continuum of care – It’s not enough to have your organization on an EHR. We need this information to span a hospital, a community, a region and beyond. We need to put patient data where it’s needed most: wherever the patient is.  (Watch a video about Orlando Health’s Health Information Exchange with dbMotion and Presbyterian Intercommunity Hospital’s perspective on reducing readmissions across multiple care settings.)

Revolutionizing care with population health management – Care centers around the country are adopting ways to aggregate and normalize data to see trends. It’s a big opportunity to more effectively treat and prevent illness. (Watch a video about University of Pittsburgh Medical Center’s achievements in population health and Litchfield Family Practice Center’s work as a Patient-Centered Medical Home in a rural community.) With all of this momentum we’re excited to offer a new Population Health Analytics solution, with real-time analytics on any EHR, regardless of vendor.

Changing behavior through true patient engagement – Through portals patients have better access to information and are taking a more active role in their own health care.  Allscripts offers FollowMyHealth to help healthcare organizations power their patient portal and achieve Meaningful Use.  With FollowMyHealth, patients can easily access their own data, anytime, anywhere. (Watch video about how ProHealth Physicians is engaging patients with FollowMyHealth.)


Innovation and support continue to top priority list at Allscripts

While we’ve been busy working with you to build on our vision for the future, we’re also clear on what we need to do for you now. We’re focused on those priorities, including:

Deliver innovative, quality software releases – Our primary focus will be on Meaningful Use Stage 2, ICD-10 and rapid innovation and deployment. Additionally, we will integrate dbMotion and FollowMyHealth, innovate in areas such as mobility and analytics, and improve our software testing and quality.

Continue to improve client support – We’ve made significant investments, built new tools and introduced dashboards to give clients transparency to our progress. While there’s still more to do, our satisfactions scores are already on the rise.

Our future depends on our success in these areas. We’re investing for the long-term success of our clients and are committed to staying ahead of the innovation curve.

As we take this healthcare journey together, we have the strategy, the solutions and the team to help clients succeed. Our vision of an Open, Connected Community of Health is becoming a reality.

Editor’s Note: To stay up to date on the headlines from Allscripts Client Experience (ACE13) in Chicago, follow #ACE13 on Twitter.

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