Support Contacts

Allscripts is committed to providing our customers with knowledgeable and convenient customer service.

For Allscripts Enterprise EHR (formerly TouchWorks), Allscripts TouchChart, and Allscripts Document Management (formerly Impact.MD), contact us directly at 1-888-426-7226 from 8 a.m. to 8 p.m. Eastern Time, Monday through Friday.

For Allscripts Professional (formerly HealthMatics), Allscripts ED (formerly HealthMatics ED), and EmSTAT, contact us directly at 1-888-672-2433 from 8 a.m. to 8:30 p.m. Eastern Time, Monday through Friday.

For Allscripts ePrescribe, please click here to access client support.

For Allscripts Homecare (formerly Misys Homecare) 1-888-936-9301 from 8:00 a.m. to 8:00 p.m. Eastern Time, Monday through Friday.

For Allscripts Care Management, contact us directly at 1-866-790-8690 from 8 a.m. to  7 p.m. Eastern Time, Monday through Friday.

For Allscripts Payerpath (formerly Payerpath, a Division of Misys Healthcare) 1-877-623-5706, option 2 from 7 a.m. to 5:00 p.m. Eastern Time, Monday through Friday

For Allscripts Professional (formerly Misys) Tiger/PM, FastServices/Payerpath, Vision, EMR, MyWay 1-800-877-5678 from 8 a.m. to 9:00 p.m. Eastern Time, Monday through Friday.

For Allscripts Finance Call Center, please call 800-877-5678 Option 3 from 8:00 am to 5:00 pm Eastern Time, Monday through Friday.

To access the Client Support Portal, please click here.

Allscripts support personnel also are on call 24 hours a day, 365 days a year to provide you 'round-the-clock support.