Allscripts Remote

 

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Learn more about how this ground-breaking solution helps providers take control of their time.

View a list of Frequently Asked Questions below:

Product-Related Questions

Product-Related Questions - Administration

Product-Related Questions - Security

Support-Related Questions

 

Product-Related Questions:

Q:  With what devices is Allscripts Remote compatible?
A:  Allscripts Remote is compatible with the following:

 

Apple® iPhone™

Apple® iPod Touch®

BlackBerry®

Various

Certified Device

 

 

BlackBerry® Curve™

HTC Touch also known as the HTC P3450

Minimum OS Version

v 2.2.1

v 2.2.1

v 4.5

 

Available

Now!

Now!

Now!

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Q: How can I access Allscripts Remote?
A:  If you are an iPhone or iPod Touch user, the Remote application can be downloaded for free via Apple App Store.  The Application can be explored using sample data.

For BlackBerry or Windows Mobile users, please complete the Registration Form to get started today.

Q: How do I start using Allscripts Remote?
A:  To actually connect Allscripts Remote physicians to their EHR, the practice will need to install "Remote Web Services" for their Allscripts Enterprise or Professional EHR.  To access this install, you must first complete the registration form at www.allscripts.com/remote.

Q: To which Allscripts EHR solutions is Allscripts Remote compatible?

A:  
Allscripts Enterprise EHR customers

  • Allscripts Remote is compatible with Allscripts Enterprise EHR and is currently available.
  • Allscripts Enterprise EHR v11 (or later) is required.

Allscripts Professional EHR customers

  • Allscripts Remote compatibility with Allscripts Professional EHR will be available in the next 30 to 60 days.  
  • Professional EHR v8.1 update 1 (or later) is required

Allscripts MyWay customers

  • Allscripts Remote, and other key innovations, are delivered to our clinical solutions via our UAI web services technology. 
  • Allscripts MyWay has UAI enablement on the roadmap. 
  • We intend to deliver Allscripts Remote and other innovations in future releases.

Misys EMR customers

  • Allscripts Remote, and other key innovations, are delivered to our clinical solutions via our UAI web services technology. 
  • Misys EMR has UAI enablement on the roadmap. 
  • We intend to deliver Allscripts Remote and other innovations in future releases.

Q: Do I have to already have Allscripts EHR licenses to use Allscripts Remote?
A:  Yes, in order to utilize Allscripts Remote, a user must have an active user account on either Enterprise or Professional EHR.

Q: What functionality does Allscripts Remote include?
A:  Click here for a complete list of Allscripts Remote features. 


Product-Related Questions - Administration:

Q: Can I lock down an iPhone?
A:  Yes - in Settings > General > Restrictions you can set device password and then turn off access to Safari, YouTube, iTunes, Installing Apps and Camera.  This removes the icons from the device.

Q: Do I need to have iTunes?
A:  iTunes is only needed to activate the device.  Is not needed for Allscritpts Remote to function.  iTunes or access to the Apple AppStore is required to install or update Cobra.

Q: Is there an easy way to set up Remote on the device?
A:  Yes - a profile can be sent to the iPhone that includes the VPN and server settings These settings vary from site to site & must be created by your local IT administrator.

 

Product-Related Questions - Security:

Q: What if I forget my password?
A: Follow your existing EHR forgotten password policy.

Q: Does Allscripts Remote store any PHI data on the iPhone?
A:  NO.  Remote does not store any data on the device.  Allscripts Remote is not a web application and does not have any cached data, as a web browser would have.

Q: How can access to Remote be controlled?
A:  Access to Remote can be secured behind up to 4 levels of passwords.

  1. (optional) Device 4-digit "Passcode" (set by the user)
  2. VPN Password (set by the practice IT administrator)
  3. (optional) Network access password (set by the practice IT administrator)
  4. EHR password (set by the EHR administrator)

The iPhone can remember the VPN and Remote passwords.  If these are not entered, Remote will prompt you every time.

Q: Can I automatically lock the iPhone?
A:  Yes.  The device can be set to Auto-Lock after a configurable period of time. Additionally, the device can be set to erase all data on the iPhone after 10 failed passcode attempts.

Q: Is the data transmission encrypted between the iPhone and the EHR?
A:  Yes - a secure VPN or HTTPS connection is used to access data from the EHR.

Q: What happens if I lose my iPhone?
A:  Change your EHR password to prevent unauthorized access to the EHR.  Contact Allscripts support as we may be able to assist you in finding your iPhone.

Support-Related Questions:

Q:  Who do I contact for support on Allscripts Remote?
A:  You should contact their designated on site help desk

Q:  What level of support will I receive?
A:  You will receive the level of support that their organization provides to end users