Services
Experts in Implementation, Training and Ongoing Support
HealthMatics ED offers a powerful, yet flexible, information
system for emergency departments. As robust as the system is,
however, a key aspect is the service that goes along with it.
An acknowledged leader, our client services team has over 175
years of experience in implementation, training and support. Your
staff will not only be confident in using the application, but
will embrace it.
Implementation Services
Our implementation staff has learned many lessons from past
projects and is able to bring this experience to bear on each
new implementation. Chief among these lessons is that, while
there are many common challenges and solutions to offer all clients,
each emergency department is unique. So starting with a well-documented
and well-defined process, we customize each engagement with a
unique plan and timetable specific to the individual emergency
department.
We will walk through the entire process with you, providing a fully-documented
plan so you know exactly what to expect, in terms of staffing and
resource requirements and other facility-specific needs.
Training Services
As the implementation process is underway, our training staff
will provide intensive, structured classroom time, as well as
scenario-based, hands-on sessions, to get your staff fully comfortable
with the operation of HealthMatics ED. Additionally, we’ll
provide key department staff with the background to then, in
turn, train other staff members in the emergency department.
During these “train the trainer” sessions, your key
staff members will gain a solid understanding of how HealthMatics
ED integrates into the department workflow, in order to educate
and assist other staff on a daily basis.
Client Support Services
We will be with you every step of the way during the implementation
and training sessions, to ensure there are no outstanding issues
or concerns prior to your go-live date. After you launch, we
will continue to provide you with the same high level of support
and service, when you need it.
- Toll-free telephone software support is available 24 hours
a day, seven days a week, 365 days a year.
- Dedicated account managers are your customer advocates, assisting
you with training, upgrades and other services.
- Client-only Web site provides online management of support
requests, enhancement requests, training schedules & product
documentation downloads.