Services
Experts in Implementation, Training and Ongoing Support
Allscripts ED offers a powerful, yet flexible, information system for emergency departments. As robust as the system is, however, a key aspect is the service that goes along with it. An acknowledged leader, our client services team has over 175 years of experience in implementation, training and support. Your staff will not only be confident in using the application, but will embrace it.
Implementation Services
Our implementation staff has learned many lessons from past projects and is able to bring this experience to bear on each new implementation. Chief among these lessons is that, while there are many common challenges and solutions to offer all clients, each emergency department is unique. So starting with a well-documented and well-defined process, we customize each engagement with a unique plan and timetable specific to the individual emergency department.
We will walk through the entire process with you, providing a fully-documented plan so you know exactly what to expect, in terms of staffing and resource requirements and other facility-specific needs.
Training Services
As the implementation process is underway, our training staff will provide intensive, structured classroom time, as well as scenario-based, hands-on sessions, to get your staff fully comfortable with the operation of Allscripts ED. Additionally, we’ll provide key department staff with the background to then, in turn, train other staff members in the emergency department. During these “train the trainer” sessions, your key staff members will gain a solid understanding of how Allscripts ED integrates into the department workflow, in order to educate and assist other staff on a daily basis.
Client Support Services
We will be with you every step of the way during the implementation and training sessions, to ensure there are no outstanding issues or concerns prior to your go-live date. After you launch, we will continue to provide you with the same high level of support and service, when you need it.
- Toll-free telephone software support is available 24 hours a day, seven days a week, 365 days a year.
- Dedicated account managers are your customer advocates, assisting you with training, upgrades and other services.
- Client-only Web site provides online management of support requests, enhancement requests, training schedules & product documentation downloads.
