Customer Support

Allscripts customer support staff oversees all aspects of the product implementation for new clients. Our staff of nurses and social workers will work closely with your organization to evaluate your approach to care management and provide suggestions to strategically streamline and automate the process in Allscripts Care Management. The flexibility of Allscripts Care Management allows clients to integrate their own assessments, guidelines and workflows into the product.

Our mission is service excellence. Our market leadership ensures that the expertise and technology you need, both today and in the future, will be available and supported. Allscripts Care Management can be fully installed in as little as 90 days. During this process, we work closely with your team to tailor the application to match your care management processes and to train you on how to make these changes in the future.

Allscripts customer support staff also provides extensive onsite, hands-on training and support. The training is customized to your organization's needs and separate train-the-trainer sessions are provided to Allscripts Care Management administrators and designated super users of Allscripts Care Management. These individuals will then be involved in the overall training to all of the care management users. In order to ensure a successful start, the Client Services team stays on-site after the training to support the users during the Allscripts Care Management go-live.