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Blog posts tagged with user experience

  • In defense of necessary clicks: The science behind usability

    Ross Teague
    September 01, 2016

    If there’s one thing we know about EHRs, users hate clicks. And for good reason. Clicking and scrolling historically have represented extra time, effort and evidence of not understanding an efficient workflow. Click reduction is often cited as the best way to improve electronic health record (EHR) usability. Our gut instinct tells us that we should do everything we can to reduce clicks. Read more…

  • “Improve usability…but don’t change anything!” 2

    Ross Teague
    June 08, 2016

    Organizations and users in the Health IT world desire products with better usability and efficiency, but they hesitate to embrace changes to familiar interfaces and interactions. Humans don’t like change for many reasons. In Health IT, changes to interaction models, layouts and workflows can mean retraining, which costs money and takes time away from work. There are also concerns that users will be less efficient using something Read more…

  • 8 seconds or less: How physician input improved usability

    Jeanne Armstrong
    May 24, 2016

    Physician input is vital for good Health IT design. The only way we can continue to improve adoption, usability – and ultimately patient safety – is to engage users early, often and through all stages of software design. Involving users is one of the guiding principles of Allscripts’ user-centered design (UCD) process, the subject of a recent white paper. When building new products or improving existing solutions, we follow those best practices. Read more…

  • EHR design requires user input, early and often

    Ross Teague
    April 07, 2016

    Adherence to user-centered design (UCD) best practices is key to improving electronic health record (EHR) usability. A recent white paper reviews UCD best practices, and how they help improve usability and patient safety. Unfortunately, many EHR vendors skip a crucial step in UCD: formative testing. In this phase, software designers test early versions of the technology with actual users. They’re not testing completed code or solutions ready for market, but rather prototypes, wireframes or even early sketches. Read more…

  • Guiding principles for EHR design: A 10-point checklist

    Jeanne Armstrong
    March 22, 2016

    As one of the clinical architects of Allscripts TouchWorks® EHR, I work hand in hand with our functional architect, product owners and user-centered design (UCD) experts. We work as a team on new designs to make sure we’re using best practices to improve usability. We developed the following guiding principles as a checklist to help us better focus our product development on what users need: Read more…

  • Why EHR usability has fallen short

    Ross Teague
    March 07, 2016

    A recent article said that electronic health record (EHR) usability is poor because clinicians are not the ones who are designing the products: “Physicians and other clinician users of electronic health record systems commonly rate the products low on a usability scale, in large part because non-clinicians do the bulk of the work designing them.” Read more…

  • Expect chaos: Why we designed our EHR for interruption

    Jeanne Armstrong MD
    January 07, 2016

    As a physician who practices in an urgent care setting, I know what it’s like to be interrupted all day, every day, while trying to use an electronic health record (EHR). Workflow challenges are abundant. Worst of all, poor EHR usability is more than frustrating; it is a patient safety issue. Read more…

  • How clinician feedback shaped mobile application for homecare

    Leigh McClure
    November 12, 2015

    In health care, usability of software is a patient safety issue. It’s why Allscripts employs User-Centered Design (UCD) principles to gather clinician feedback on our solutions throughout the development process. A great example of this process at work is the recent adaptation of Allscripts Homecare™ to a mobile application. Home health nurses are a specialized group, often traveling to patients’ homes to provide care. Despite the mobile nature of their work, there were not many mobile applications on the market when we started this Read more…

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