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Blog posts tagged with Health Desk

  • Create a great experience for every caller

    Tina Joros
    June 23, 2016

    When there’s a customer support issue – with our cell phones, cars, banking or online shopping – the answers are not always on a website or app. Sometimes we want or need to call. The experience can quickly get exasperating if we’re transferred multiple times, repeating account information, security questions or other information. Based on previous experiences, there are companies I don’t mind calling for an issue, and those I never want to speak to again. Read more…

  • Resolving patient calls more efficiently with Health Desk

    Tina Joros
    July 22, 2015

    In the midst of a busy day, it’s not always easy to call my doctor’s office to get advice or schedule an appointment. It’s even harder when I have to leave a message, and I’m in a meeting when the office calls back. Sometimes, it can take hours or even days to resolve the issue. Today’s patients expect more. The experience they have on those calls, and whether everything is resolved quickly and easily, affects their overall experience with a practice as much as interaction during in-person appointments. Read more…

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It Takes a Community is a place for stories about building open, connected communities of health. Together we can enable smarter care, delivered with greater precision, for healthier patients, populations and communities. Join the conversation with comments and stories of your own.

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