Allscripts - Patient Flow

Improve bed management & patient tracking

Allscripts Patient Flow is an enterprise-wide patient flow management solution that automates complex and labor intensive operational processes. Allscripts Patient Flow improves care coordination and communication while increasing overall efficiency, capacity and resource utilization. It addresses all aspects of patient flow in a hospital, from bed management to transport and turnover.

Experience

With Allscripts Patient Flow, Administrators have real-time performance indicators, Bed Managers know which patients need placement and which are targeted for discharge, and Environmental Services (EVS) Supervisors know which beds need attention. Allscripts Patient Flow gets the right information to the right people when they need it most and it is:

Deployed in nearly 100 hospitals
Utilized by 5 of the 10 Best U.S. hospitals (as listed by 2010 – 2011 U.S. News Report)
Used by the #1 rated Cancer Center for 2011: The University of Texas M.D. Anderson Cancer Center and the #1 rated Pediatric Hospital for 2011: Children’s Hospital in Boston

Solutions for Each Component of Patient Flow

With the ability to work with a variety of hospital information system vendors, Allscripts Patient Flow can be delivered as an integrated platform of solutions, or as individual products addressing specific critical areas. These products include:

Bed Management™

Bed Management offers centralized bed management, patient placement/bed assignment, and overall bed control. It includes filterable worklists, patient-bed matching algorithms, an interactive electronic Bedboard, and a configurable executive dashboard for real time operational monitoring.

Bed request management
Patient placement and bed assignment
Nursing collaboration and unit management
Centralized admissions
Facility visibility and patient flow oversight within hospital

Access Center™

Access Center connect the many participants, stakeholders and origins of patient transfers and offers accurate, timely care coordination across the continuum of care as well as efficient management and tracking of transfers, referrals and associated tasks.

Referral management
Placement and facility assignment
Integration with bed management and facility based users
Enterprise visibility and patient flow oversight across integrated delivery network

Care Visibility™

Care Visibility is an “electronic whiteboard” solution for inpatient unit visual communications and alerting, cross-functional discharge coordination, and clinical information awareness. As a highly configurable display board that can be tailored to each unit’s unique needs, it drives patient flow awareness ubiquity among clinical resources.

Configurable unit displays (i.e. an electronic whiteboard)
Open interfaces with 3rd parties
Data aggregation and display
Clinical and operational transparency

Bed Turnover™

Bed Turnover helps to manage bed availability and overall hospital capacity, drive resource utilization, track performance, integrate real-time bed status with traditional ADT and automate communications between stakeholders.

Bed cleaning task management
Employee dispatch and assignment
Transparency and operational monitoring
Mobile employee updates (IVR)
Workflow automation and process variation

Transport™

Proactively manage fluctuating transport demands with an automated, integrated, and easy-to-use system that helps decrease length of stay, late discharges and delays. It includes real-time web based status dashboards, online request/intake forms, intelligent IVR, automated dispatch and work assignment, and real-time resource management functions to drive operational performance across Transportation Services.

Transport task management
Employee dispatch and assignment
Transparency and operational monitoring
Mobile employee updates (IVR)
Workflow automation and process variation

Performance Reporting™

Performance reporting is a real-time business intelligence and retrospective performance reporting and analysis tool that offers both custom reporting views as well as numerous SSRS based reports across all functional areas and application modules of the patient flow system.

Visual data presentation
Analysis and trending
Custom and ad-hoc reporting

Outcomes

Allscripts Patient Flow provides clinically focused solutions to reduce bed turnover time, length of stay and patient wait times. The system also increases admissions and overall hospital capacity, and improves emergency readiness capabilities, productivity and the bottom line.

Reduce Bed Turnover Time: The University of Texas MD Anderson Cancer Center, a 546-bed facility in Houston, TX, reduced bed turnover time by more than 40 percent and increased transfer volumes by 22 percent in the first year across a 30 building campus. Read case study.
Improve Efficiency: Hartford Hospital, a 675-bed hospital in Hartford, CT, decreased phone calls per bed assignment/patient placement by 90 percent. Read case study.
Reduce Wait Times: Moses Cone Health System, a 520-bed hospital in Greensboro, NC, lowered patient wait times by 50 percent in PACU and ED, decreased LOS from 6.0 to 5.3 days and increased early discharges by 2.5 per day. Read case study.
Decrease ED Bypass Hours: The Toledo Hospital, a 794-bed hospital in Toledo, OH, reduced left without treatment rate by 24 percent while decreasing ED bypass hours by 85 percent and increasing revenue by $4 million the first full year. Read case study.
Increase Revenue: Banner Health, headquartered in Phoenix, AZ, was able to identify that a mere 2 percent improvement in a 400-bed facility frees up 8 patient days for the year, adding $8 million annually to their bottom line.