Cosmo Battinelli

Senior Vice President, Client Support Services

Cosmo leads all aspects of the company’s global product support operations as part of Allscripts focus on continuous quality improvement through a systematic, client-centric approach. He and his team are committed to helping clients realize optimal value from the company’s solutions.

Cosmo came to Allscripts through the Eclipsys merger in 2010. Prior to Eclipsys, Cosmo held a number of executive positions focused on global product support, product development, network services and computer and data center operations. He served Symantec Corporation as Vice President of Global Customer Care, Global Release Management and Support Training. Previously, he was Vice President of Customer Technical Support and Service. In both positions, Cosmo was responsible for building a multilingual team capable of handling thousands of customer service requests on a daily basis.  While at Symantec, Cosmo created and implemented many industry customer support practices to assist the company in growing from $800 million to $6 billion in revenue.

Other experience includes MRO Software (formerly known as Project Software & Development) where Cosmo guided development of a global support organization specializing in network services and database management. In this capacity, he managed all aspects of traditional product support for enterprise customers.

Cosmo holds a Bachelor of Science degree in Accounting from Bentley College, Waltham, MA.

Leadership List